The independent
One room, one owner, no marketing department
You are the marketing department, the reservations desk and the person who answers the phone at 11 PM — usually while doing something else. Nothing gets dropped on purpose. It gets dropped because there were three of you and one of you.
- The call during service gets answered anyway, and you get the message written down.
- Every guest who has ever eaten with you is in one list that belongs to you.
- The review request goes out the next morning without anyone remembering to send it.